This Site 10-2in.com is operated by 10.2’’ SASU, 9 rue des Colonnes, 75002 Paris, France.
If you experience any issues on the Site or the general use of the Site, please contact info@10-2in.com.

If you do not understand parts of the Terms and Conditions, we recommend that you contact our team before you start using or shopping on the Site.

These Terms and Conditions are established between 10.2’’ SASU, a company with a capital of €10,000, registered with the Paris Trade and Companies Registry under number 898 451 091, and whose registered office is located at 9 rue des Colonnes, 75002 Paris, France and whose VAT number is FR26898451091, hereinafter ‘ 10.2’’ ’ or ‘we’ AND any legal or individual (over the age of majority, 18 years old or older and with full and complete legal capacity to enter into a binding agreement) browsing the Site 10-2in.com, and acting for purposes that are not within the scope of its commercial, industrial or craft activity, hereinafter the ‘User’, ‘Client’ or ‘you’.

By using and/or placing an order at 10-2in.com, hereinafter the ‘Site’, the User agrees with the following Terms & Conditions.

We reserve the right to amend these Terms & Conditions from time to time without prior notice to the User.
Continued use of the Site by the User after the publication of the updated Terms & Conditions means that the User accepts and agrees to these modifications.
The version of the Terms & Conditions that will apply to your order will be those on 10-2in.com at the time you place your order.
10.2’’ invites the User to regularly read the Terms and Conditions.
You can review the most current version of the Terms and Conditions at any time at this page.

The User can send messages, requests or complaints at info@10-2in.com by entering his/her name, surname and email address.
Messages sent by the user must comply with the legislation in force.

‘Personal Data’ refers to all the personal information relating to the User as an individual provided by him/her when placing an order.
‘Parties’ jointly designate 10.2’’ and the User.
‘Product’ means any product or good presented for sale on the Site and which the User may buy.
‘Site’ refers to the infrastructures developed by 10.2’’ according to the computer formats that can be used in the Internet, including data of various types, and in particular text, sounds, still or animated images, videos and databases, which are intended to be consulted by the User.
‘User’ means any individual of adult age who browse the Site and acts for purposes that are not within the scope of its commercial, industrial and/or craft activity.


The User must be over eighteen years of age to access to the Site and to purchase goods on the Site and be at least the age of majority in its state or province of residence.

The Site is accessible free of charge.
10.2’’ can’t be held liable for the costs relating to the access to the services proposed by 10.2’’.
10.2’’ can’t be held liable for possible issues concerning the quality of the access to the Site.

10.2’’ retains the right to interrupt, temporarily suspend or modify access to all or part of the Site without prior notice in order to ensure maintenance or for any other reason, without the interruption giving rise to any obligation or compensation.

10.2’’ cannot guarantee the User’s full satisfaction of the information contained on the Site, provided for information purposes only. 10.2’’ does not assume any responsibility for the use that the User may make of the Products.

10.2’’ is not responsible for the content, products or services available on third party or stockists sites governed by their own terms of use.

We reserve the right to refuse service to anyone for any reason at any time.


The User agrees not to post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; act in a manner or employ any device that restricts, impairs, interferes or inhibits any other User from accessing and/or experiencing
the 10-2in.com Site, or which impacts the security of the Site, or employ any device or attempt to use any engine, malicious or harmful software, tool, agent, script or other device or mechanism to navigate or search the site, or to copy content from the Site.

We reserve the right to take all appropriate measures and immediately limit and/or bar access to the Site of any user who violates this provision or any other non-compliance with these Terms & Conditions. 10.2’’ retains also the right to notify any authority and initiate any appropriate legal proceedings.


10.2’’ enables the User to subscribe to a newsletter. Registering to the newsletter means that the User agrees to receive a regular email informing him/her of general information related to 10.2’’ activities.
To register, the User must enter a valid email address, which will be the address where the newsletter will be sent automatically. The frequency of this newsletter is random and is provided exclusivley by 10.2’’.
Subscribing to the newsletter implies a complete acceptance by the User of these Terms & Conditions.
The newsletters are distributed for information purposes only and may not be used for consultancy purposes.
The newsletters service is free of charge.

The User or subscriber to the newsletter can unsubscribe at any time (link at the bottom of the newsletter email).
The information gathered are processed in accordance with our Data protection policy.
10.2’’ is not liable for any direct or indirect consequences related to the subscription and use of the newsletters
by the User.


10.2’’ retains ownership of the Product sold until full and effective payment of the price by the Client.
Until full payment of the price, the Client will therefore refrain from pledging the Products subject to retention of title or using them as a guarantee and will have to individualise the Product sold by 10.2’’.
These conditions do not prevent the Client, upon delivery of the Product, from the risks of loss and deterioration of the Products subject to retention of title, as well as the responsibility for any damage or prejudice that they may cause. The Client is therefore invited to take out insurance to cover the risks involving the Product starting from the date of delivery.


In accordance with the laws governing intellectual property, the Site and all the elements (models, photographs, logos,…) presented in this Site as well as their compilations are the exclusive property of 10.2’’.
All reproductions or representations (even partial) made without the authorization of 10.2’’ are illicit and constitute an infringement.
The User only has the right to use the services proposed to him/her on the Site for its own personal, non-commercial use.
Reproducing, representing, adapting, distributing or exploiting the Site and/or the elements presented on the Site for personal purposes or for the benefit of third parties is strictly forbidden.
The violation of intellectual property by the User is likely to cause financial damage to 10.2’’ and 10.2’’ may seek compensation.


10.2’’ is led to collect Personal Data according to the services that the User or Client uses (via cookies,…).
We are committed to protecting your privacy online and we invite you to read our Privacy Policy section.


10.2’’ is fully committed to ensuring that the Site is accessible and functions properly on a continuous basis.
Nevertheless, the Site 10-2in.com may be interrupted, in the event of force majeure for instance, or malfunctionning of the User‘ s equipment and/or internet network, or maintenance operations intended to improve the Site and its functionalities.
10.2’’ cannot be held liable for any constraint related to the host, such as maintenance, which has repercussions on the accessibility of the Site.
10.2’’ guarantees neither the absence of technical problems, nor compatibility with a particular configuration and/or hardware, nor a delay in putting the Site online, and may not be held liable for any malfunctions related to the use of auxiliary software.
10.2’’ cannot be held responsible for any interruption of the Site, whether voluntary or not, and cannot be held liable for any direct or indirect or/and incidental consequences which may be incurred by the User.
10.2’’ is not responsible for indirect losses, for instance loss of profits or loss of opportunity or for failure to deliver the goods or to meet any of our other obligations under these Terms & Conditions where such failure is due to an event that is beyond our reasonable control.


No subsequent document, no modification of the Terms & Conditions in any form whatsoever will be effective between the Parties without taking the form of an amendment duly dated and signed by each Party.

If any part of these Terms & Conditions is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

The Terms & Conditions are governed entirely by French law.

In the event of a dispute, the User must first contact 10.2’’ by mail at info@10-2in.com in order to find an amicable solution.

The Parties have the right to resort to conventional mediation or any alternative dispute resolution method in the event of a dispute. 10.2’’ is responsible for referring the matter to the mediator. The Parties are free to refuse the solution proposed by the mediator.

It is expressly recalled that requests for out-of-court settlement do not suspend the statute of limitations.


After having viewed the products offered by 10.2’’ on the Site and having, where applicable, contacted 10.2‘’’s customer service, the Client is invited to add one or more products to his virtual basket.
A summary of his order is then offered to him so that he can, if necessary, modify his order before finalising it. On this occasion, 10.2’’ shall inform the Client of the authorised means of payment and the delivery terms.
Once the order has been finalised, the Client is invited to complete the mandatory fields to continue with the order, choose or fill in his billing and delivery addresses and select the terms of delivery of the products among the suggested options.
The order is confirmed by 10.2’’ only after acceptance of the Terms and Conditions by the Client, verification and confirmation of the validity of the payment and dispatch to the Client of the confirmation of acceptance of the order.

10.2‘’ shall undertake to send to the Client, by email, an order confirmation with a summary of the products ordered and their references, the price of the products, the quantity of the products ordered, the date of the order, the delivery costs of the products and the method of payment chosen by the Client.
The Client must check the content of the communication as soon as possible and immediately notify 10.2’’ of any errors or omissions.
Failure to reply to the order confirmation shall constitute express acceptance of the order and its Terms and Conditions by the Client.

We reserve the right to refuse any order you place with us.
10.2‘’ retains the right to refuse any order in the event of existing or past litigation with the Client, total or partial non-payment of a previous order by the Client, refusal to authorise payment by credit card from banking organisations.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers or distributors.

Any order implies an obligation to pay by the Client.
10.2‘’ shall undertake to honour the validated orders, within the limits of available stocks.

Each order will be deemed to be placed in compliance with the Terms & Conditions in force on the date of the order.
10.2’’ can refuse any order in the event of non-compliance with the Terms & Conditions by the Client.

10.2’’ may collect personal data depending on the services that the Client uses, via technologies such as cookies or We have made efforts to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.


The 10.2’’ products comply with current French regulations.
The products are sold within the limits of available stocks. It is possible that a product ordered may no longer be available. In such event, 10.2’’ shall undertake to inform the Client as soon as possible and, where applicable, to reimburse the Client for the full amount paid using the same means of payment previously used by the Client.
In the event that a product is no longer available, 10.2’’ shall offer to inform the Client’s email address so that 10.2’’ can inform the Client as soon as the product becomes available again. We reserve the right, without prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.


The price of the Products is quoted in Euros, including all taxes and excluding delivery costs, which shall be notified to the Client at the time he/she places the order.
In the event of a change in the VAT rate, the price shall be automatically modified, without further notice, on the date on which the new rate is due.

Prices for our products are subject to change without notice. The Products will be invoiced on the basis of the prices in force at the time of the order is validated.

There may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to our products (description, pricing, availability,…).
We reserve the right in the event of these technical mistakes to correct any errors and to ask the Client, in case of an abnormally low price for instance, to add to the price already paid or to cancel the order by reimbursing the full amount paid already by the Client.


The Client may benefit from reductions in the context of promotional operations, private sales for instance.
Our offers are only available for a limited period while supplies last. 10.2’’ reserves the right to stop these offers without prior notice. If a product is purchased online prior to going on promotion, we are unable to refund the difference in price.
Price reductions are established in relation to reference prices which correspond usually to the prices offered to current clients outside the reduction period in question.

The promotional codes apply only to the base price without discounts, cannot be combined with each other or combined with vouchers and may be used once per Client.

Products purchased with these codes cannot be exchanged or refunded.


Pre-order and made to order items will be shipped once stock becomes available.
The estimated delivery time will be listed in the product description of the item.
You will receive an email with tracking once it’s been shipped.
Pre-order shipping dates are subject to delays.
Pre-orders/made to order products are not eligible for cancellation, exchange or refunds.


We accept Visa, MasterCard, American Express cards.

10.2’’ uses Stripe services, which ensures the secure transmission of credit card numbers using SSL protocol. You can safely use your credit card on our web shop.

You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.
All credit card holders are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to authorize payment to 10.2’’, we will not be liable for any delay or non-delivery.

The applicable amount will immediately be charged on your credit card.
The online supply of the credit card number or other banking information and the validation of the order and its payment shall constitute proof that said order is complete, and the sums committed in the order shall become due and payable.

We remind you that you are obliged to submit a correct email address and to inform 10.2’’ if your email address changes.
Please note that 10.2’’ reserves the right to send payment requests to your email address. You will receive the legally required invoice in the shipping confirmation email.

10.2’’ retains the right to suspend an order and to ask its client for any additional information that may be useful in order to guarantee the absence of any fraudulent use of a means of payment.

Once an order has been placed, 10.2’’ cannot issue changes or cancellations on this order.


All orders are shipped during courier’s business hours.
We will send you an order confirmation once your order has been successfully placed and additional emails once your order has been shipped and delivered.
The shipping charges will be calculated at check out based on your location.

Orders may take longer due to unforeseen circumstances.
10.2’’ will make efforts to meet any shipment schedules set forth on the Site. However, any shipment date or forecast provided by 10.2’’ is only an estimate of the time required to make shipment. Unless otherwise agreed to by 10.2’’, all items will be shipped by 10.2’’, or its designated representative, in the 10.2’’ standard packaging using a delivery service specified by 10.2’’.

10.2’’ is not liable for any misplaced or stolen packages. If the address to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped, we are not held responsible if your package has been misplaced. Stolen or lost packages are non-refundable.
If needed contact info@10-2in.com and we will try our best to assist you.


Delivery costs are specified on the Site and are indicated in euros when the order is placed. They are payable by the Client, who must accept them when the order is confirmed.

These costs may vary according to the weight, volume and nature of the order, as well as the carrier chosen, the method of delivery and the place of delivery.

When placing an order, the Client is invited to choose one of the delivery methods proposed by 10.2’’.

International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. 10.2’’ cannot be held accountable for any of these customs duties and import taxes. It will be your sole responsability to claim such import charges back from the applicable authority in your country.
Delivery will be deemed to have been made when the Client or a third party designated by the Client, other than the carrier proposed by 10.2’’, takes physical possession of the Product.

The expected delivery date of the product is indicated on the product page.
Delivery times are also indicated in the order confirmation email sent to the Client.
In the absence of any indication on the Site of a delivery time for the products, 10.2’’ shall undertake to deliver them within a maximum period of thirty days from the order confirmation e-mail sent to the Client by 10.2’’.
However, 10.2’’ makes use of external service providers to transport the Products. 10.2’’ is therefore dependent on said external service providers. 10.2’’ shall not be held responsible for any delays or delays in delivery that may occur as a result of the use of such third-party service providers.
10.2’’ shall inform the Client by email that the delivery of several products included in an order may be made in several parts.
In the event of a delay in delivery of more than thirty days, the Client may cancel his order, by registered letter with acknowledgement of receipt or by writing on another durable medium addressed to 10.2’’ ‘s customer care service. However, the Client may only do so after having first enjoined 10.2’’, according to the same terms, to carry out the delivery or provide the service within a reasonable
additional period, and only after 10.2’’ ‘s failure to perform within this time frame.
In such an event, the order shall be deemed cancelled upon receipt by 10.2’’ of the letter or writing informing it of such cancellation, unless 10.2’’ has performed in the meantime.
In the event of cancellation of an order in the aforementioned forms, 10.2’’ will reimburse the Client for all sums paid, no later than fourteen days following the date of cancellation.


Neither party may be held liable if the performance of the contract is delayed or prevented due to a case of force majeure or a fortuitous occurence, due to the other party or a third party, or due to external causes such as social unrest, intervention by civil and/or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network and/or the electricty network.

The following events must be regarded as a force majeure event, without this list being exhaustive : war, riot and revolution ; natural disaster ; epidemic or pandemic on the French territory or internationally ; actions taken by the authorities in France or internationally in order to prevent an epidemic or a pandemic
to spread ; accident , in particular with tooling, machinery breakdown, explosion, fire, destruction of machinery, factory or any equipment and installation ; interruption or delay in transportation, failure of the carrier, inability to be supplied, scarcity of raw materials or packaging, bad quality or defaulting
raw materials or packaging ; boycott, strike and lock out in any form ; infection by computer virus, cyber-attack ; any decision from an authority, legal or not, arbitrary or not.


Delivery shall be made with the Client’s signature, which shall be proof of the proper receipt of the Products.
The transfer of risks and liability relating to the products shall take place upon receipt of the products by the Client. From this date the Client shall be solely and exclusively responsible for them, their use
and any consequences that may result from their use.
The Client undertakes to check, at the time of delivery, that the order delivered is complete, conforming and has not been damaged. Any anomaly identified at the time of delivery must be fully and accurately reported by the Client on the carrier’s receipt upon delivery of the products and/or confirmed by registered
letter to the carrier within ten days of receipt of the delivery.
Any order delivered with the Clients’ signature shall be deemed to be complete and in perfect condition at the time of delivery and in the absence of such a report.
Any apparent anomaly concerning an order must be indicated precisely by the Client on the carrier’s delivery slip, in the presence of the carrier.
The Client must immediately inform 10.2’’ by providing any useful evidence (photograph,…).
Absent of any notification, the products shall be deemed to have been delivered free of any apparent anomaly.
It is therefore up to the Client to preserve his rights vis-à-vis the carrier.


10.2’’ only owes an obligation of means.
10.2’’ cannot be held liable for any indirect damages caused by its actions or the products or of any damage of any kind resulting from the unavailability of the Site.


10.2’’ is the exclusive owner of the intellectual property rights on the products offered on the Site, the trademarks, service marks, shape marks, designs and models and copyrights associated with the products, the Site and all its elements, particularly its designs, the names, logos and other signs that
may be used, made or used by 10.2’’.
All materials (the Contents) including images, illustrations, designs, photographs, video clips, music, and written and other materials that appear as part of this Site are copyrights, trademarks and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority
by 10.2’’.
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents and/or the Site.

It is strictly forbidden to use the trademarks, images, drawings and models or any other element on which 10.2’’ holds intellectual property rights.

The intellectual property rights on the documents contained on the Site and each of the elements created for this Site are the exclusive property of 10.2’’, which does not grant any licence or any other right other than that of consulting the Site.

It is also prohibited to modify the software or to use modified versions of the software and including, but not limited, to obtain unauthorised access to the service and to access the Site by any means other than through the interface provided to you by 10.2’’ for this purpose.
The Site, as well as any software necessarily used in connection with the Site, may contain confidential information that is protected by current intellectual property law or any other law.
The Client expressly acknowledges that any violation of this clause is likely to cause financial damage to 10.2‘’ for which we may seek compensation.


I you have any questions, complaints or claims with respect to 10.2’’, please contact us at : info@10-2in.com.
We will then do our best to address your concerns.

At 10.2’’ SASU (hereinafter ‘10.2’’ ‘, ’we’ or ‘us’) data protection and confidentiality are a high priority.
Our processing of your personal data is done to provide a better service to you and ensure the quality of the products and services that we offer to you.

This Privacy Policy applies, without restriction or reservation, between the Data Subject and the Data Controller.
Its purpose is to provide information on 10.2’’ ‘s processing of your personal data in relation to the use of the website 10-2in.com (hereinafter referred as the ’Site’) by the User.
Access to and use of the Site are subject to compliance with the Terms & Conditions and the following Privacy Policy.


This website is operated and owned by :
10.2’’ ®
Headquarters : 9 rue des Colonnes, 75002 Paris, FRANCE
Company number : 89845109100018
VAT number : FR26898451091
Contact details : 10.2’’ Customer Care
Email : info@10-2in.com

‘Site’ refers to the infrastructures developed by 10.2’’ according to the computer formats that can be used in the Internet, including data of various types, and in particular text, sounds, still or animated images, videos and databases, which are intended to be consulted by the User.
‘User’ means any individual of adult age who browse the Site and acts for purposes that are not within the scope of its commercial, industrial and/or craft activity.
‘Parties’ jointly designate 10.2’’ and the User.
‘Personal Data’ refers to all the personal information relating to the User as an individual provided by him/her when placing an order.
‘Cookies’ are Trackers consisting of sets of data stored in the User’s browser.


10.2’’ is required to collect and process a certain number of Data :

– Personal information (for instance surname, first name, gender, postal address, email address, telephone number, date of birth, age, date of registration and unsubscription to the newsletter).
– Payment information (means of payment and credit card number)
– Order data (product ordered, delivery address, delivery tracking number, order price), purchase and delivery history
– Information about your behavior on our website
– Use and click behavior collected through cookies in connection with your use of our website, or through our marketing.

In addition to data collection, we automatically receive your IP address when you browse our website, in order to transfer information that helps us to learn about your browser and operating system.


We may collect and process your personal data for certain purposes, including :

– The processing of your purchase/order on the Site
– Inquiries to customer service
– Subsciption to the newsletter
– Improving and optimizing your browsing experience on the Site
– Fraud prevention and securing legal claims

In accordance with the legislation, 10.2’’ undertakes to comply with the principles of lawfulness, loyalty, transparency, purpose limitation, accuracy, storage limitation, integrity, confidentiality and accountability while processing your personal data.
Our processing of your personal data will only include the data is necessary to process based on the stated purpose(s), as well as data that is necessary to fulfill legal or contractual obligations.
We point out that some data may be a prerequisite for being to complete the desired action such as completing a transaction on our website.


10.2’’ shall take the appropriate technical and organisational measures to protect the data against its destruction, loss, alteration, misuse and unauthorised access, modification or disclosure.
The purpose of these technical measures is to ensure the confidentiality, integrity and resilience of the Site and the information systems.
In the event of a security breach, which poses a high risk of ID theft, financial loss or other significant inconvenience, we will notify you of the security breach as soon as possible. Relevant authorities will be informed of security breaches in accordance with the relevant legislation.


As a matter of principle, 10.2’’ is the sole recipient of the data.
However, we may transfer the data to recipients, for instance in the context of the management of purchases of Products (logistic partners for delivery, partners for payment for instance) and/or to any public authority that may request it.
We shall undertake to require from its processors sufficient guarantees as to the implementation of appropriate technical measures so that the processing meets the legal requirements and guarantees the protection of the rights of your personal data.
10.2’’ may also communicate to any recipient or third party the data subject to processing when applicable law requires so or when 10.2’’ considers in good faith that it is necessary to respond to a claim against them, to safeguard the vital interests of any individual, to perform a mission of public interest for instance.


In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing limited, we may only process the information (apart from storage) with your consent, or for the purpose of legal claims being established, asserted, or defended, or to protect a person or important public interests in the future.

In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

In certain case, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

The User has the right to define directives regarding the fate of the data in the event of his death and leave them with 10.2’’, who shall use all his possible measures to enforce this will.

The User has the right to obtain from 10.2’’ the rectification and/or deletion of inaccurate or obsolete data as soon as possible, unless a contrary situation prevents the exercise of this right, including but not limited to the exercise of the right to freedom of expression and information, the respect of a legal obligation, the public interest in the field of public health or statistical research or/and the establishment, exercise, defense of rigts in legal proceedings.

The User has the right to lodge a complaint if he/she considers that the data processing by 10.2’’ is unlawful.


10.2’’ retains the right to modify the Privacy Policy section from time to time.
More substantial changes to this Privacy Policy may be announced by email.
We invite you to regularly check this Privacy Policy.
You may contact us about this Privacy Policy at the following address : info@10-2in.com.


When browsing the Site, the User is led to consent to the installation of Cookies on his/her computer terminal.
Our cookies can gather multiple information such as your IP address, your geolocalisation, the pages consulted, the date and time of consultation,etc. The installation of these cookies requires the consent of the User.
Some cookies are essentials for the proper functioning of the Site and do not require the Consent of the User before their installation, in which case they are known as Functional Cookies.

Cookies are automatically deleted within thirteen months of their installation as long as the User does not renew his or her consent before the expiry of this period. The User may refuse to give his/her consent to the installation of non-functional cookies, revoke his/her consent and/or set the cookies at any time.


If any provision of this Privacy Policy is found to be invalid under any applicable law or a final court decision, then that provision shall be deemed to be void but shall not invalidate the Privacy Policy itself or affect the validity of any of its other provisions.


If you wish to appeal the processing of your personal data, please contact us by email at the following address : info@10-2in.com.


Unfortunately, we do not offer refunds.
All purchases made on 10-2in.com are final sale and cannot be returned or exchanged.

We thank you for your understanding.


Our products are carefully handmade by the best craftsmen and each creation undergoes strict quality control.
Should you notice any damage or manufacturing defect, please email us directly within 24 hours of receiving the piece.
We do not issue refunds. Exchange/return can only be offered as a remake in case of a faulty piece only.
All returned items must be accompanied by all their accessories, the purchase invoice, in unworn and undamaged condition, in its original packaging, perfectly protected and sent by post, at the Client’s risk and peril, to the following address : 9 rue des Colonnes, 75002 Paris, FRANCE.
Returned items received in any other condition will be sent back at your expenses.
The costs and risks associated with the return are the sole responsability of the Client.

However, depending on the evidence provided by the Client to 10.2’’ ‘s customer service department within the framework of the exercise of one of the guarantees of conformity or/and the guarantees of hidden defects, 10.2’’ is likely to issue a prepaid voucher which enable the Client to return the Product without having to bear the costs of shipping.

Items can be returned within 14 days of the order being received.
We are unable to accept returns after 14 days, counting after the reception of your package.
Return requests must be approved by our customer service team. After submitting your request, you will receive an email with detailed instructions to follow.

To ask for an exchange, please reach out to us at info@10-2in.com and our team will get back to you to assist you.
Please, note that for international orders, your exchange will be subjected to additional charges based on your location.

10.2’’ ®
Headquarters : 9 rue des Colonnes, 75002 Paris, FRANCE
Company number : 89845109100018
VAT number : FR26898451091
Contact details : 10.2’’ Customer Care
Email : info@10-2in.com